On Wed, 27 Jan 2010 08:45:21 +0100, Sagy Volkov
Hello,
Hello Sagy Volkov!
It would greatly help if anyone in the community will be able to help with: 1. Defining a "junk" queue, meaning, if I have register users, but someone is sending an email to the address OTRS is "listening" on and the email came from an un-register user (I assume OTRS does connection between a reply/ticket by the the "From" in the header), how do I make all tickets/replies sent that came from un-registered users going directly to a junk queue?
I have wanted something similar as well. I was not able to figure out so this is still on my 'want' list :-). What I think [you|we] need is to create some special component that actually filters the e-mails, and set's the corresponding X- header. I was not able to figure out how to configure this by using the default 'PostMaster Filter Management', it might be possible. I tried the forums/lists/Google last time and did not luck out :-( Let's hope [you|we] do this time! In addition to this I would like to have a feature when the OTRS e-mail address is mentioned only in the CC/BCC field without any ticket id to be found to also go through something similar. We have a few customers that keep puting us on CC just to keep us informed, that's nice and all but... ;-) I will be monitoring progress on this thread closely! -- Stein Erik