On Wed, Jul 29, 2009 at 8:05 AM, Michiel Beijen
http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?revision=1.35&view=co
Hmmm, I'm stuck on the very first step *) Stop all your services (e. g. rcotrs stop-force) I did not know there were any services running! And I don't see any. And do not find anything called "rcotrs" Then when I get to this step I'm confused again : *) Install the new release (tar or RPM) What do I do with the old installation? I currently have the old one installed from the tarball in /opt/otrs-2.3.4 and then a symlink to /opt/otrs So I can easily untar the 2.4.2 to /opt/otrs-2.4.2. Then just switch my symlink? Will one of the steps to come copy the config details from my old files? Or am I supposed to untar the new one over top of the old one? thanks, -Alan