[otrs] Re: Ticket header disappears from Overview when cutsomer adds a c omment

Sorry, but what exactly do you mean by 'comment'?

sorry I wasn't quite clear, by adding a comment I mean adding a customer (webrequest) to the ticket thread. I.e Zooming to the ticket and filling in text in the textbox and pressing the submit button (customer view: Ticket Zoom screen) Regards Stig