Hello,<br><br>we&#39;re using OTRS 2.0.4 and have a problem with some tickets, that re-appear regularly:<br>The history of the tickets looks like this:<br><br><div title="New Ticket [10278617] created (Q=Support;P=3 normal;S=new).">

<table border="0" cellpadding="1" cellspacing="1" width="100%"><tbody><tr><td>NewTicket
  </td>
  <td>
  <div title="New Ticket [10288726] created (Q=Bonus;P=3 normal;S=new).">New Ticket [10812736226] created (Q=Foo;P=3 normal;S=new).</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/08/2009 22:25:14
  </td>
</tr>






<tr>
  <td>
  CustomerUpdate
  </td>
  <td>
  <div title="Updated: CustomerID=misdrugos@yahoo.es;CustomerUser=misdrugos@yahoo.es;">Updated: CustomerID=<a href="mailto:foo@yahoo.jp" target="_blank">foo@yahoo.jp</a>;CustomerUser=<a href="mailto:foo@yahoo.jp" target="_blank">foo@yahoo.jp</a>;</div>


  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/08/2009 22:25:14
  </td>
</tr>






<tr>
  <td>
  EmailCustomer
  </td>
  <td>
  <div title="Added email.  ">Added email.  </div>
  </td>
  <td align="center">
    <a href="https://otrs.mybet.com/otrs/index.pl?Action=AgentTicketZoom&amp;TicketID=288737&amp;ArticleID=602632" target="_blank">x</a>
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/08/2009 22:25:14
  </td>
</tr>






<tr>
  <td>
  OwnerUpdate
  </td>
  <td>
  <div title="New owner is &quot;vsola&quot; (ID=32).">New owner is &quot;fnord&quot; (ID=32).</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/09/2009 16:59:26
  </td>
</tr>






<tr>
  <td>
  Lock
  </td>
  <td>
  <div title="Locked ticket.">Locked ticket.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/09/2009 16:59:26
  </td>
</tr>






<tr>
  <td>
  Misc
  </td>
  <td>
  <div title="Reset of unlock time.">Reset of unlock time.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/09/2009 16:59:26
  </td>
</tr>






<tr>
  <td>
  SendAnswer
  </td>
  <td>
  <div title="Email sent to &quot;misdrugos@yahoo.es, ,&quot;.">Email sent to &quot;<a href="mailto:foo@yahoo.jp" target="_blank">foo@yahoo.jp</a>, ,&quot;.</div>
  </td>
  <td align="center">
    <a href="https://otrs.mybet.com/otrs/index.pl?Action=AgentTicketZoom&amp;TicketID=288737&amp;ArticleID=603756" target="_blank">x</a>
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/09/2009 16:59:37
  </td>
</tr>






<tr>
  <td>
  StateUpdate
  </td>
  <td>
  <div title="Old: &quot;new&quot; New: &quot;closed successful&quot;">Old: &quot;new&quot; New: &quot;closed successful&quot;</div>
  </td>
  <td align="center">
    <a href="https://otrs.mybet.com/otrs/index.pl?Action=AgentTicketZoom&amp;TicketID=288737&amp;ArticleID=603756" target="_blank">x</a>
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/09/2009 16:59:37
  </td>
</tr>






<tr>
  <td>
  Unlock
  </td>
  <td>
  <div title="Unlocked ticket.">Unlocked ticket.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/09/2009 16:59:37
  </td>
</tr>






<tr>
  <td>
  StateUpdate
  </td>
  <td>
  <div title="Old: &quot;closed successful&quot; New: &quot;open&quot;">Old: &quot;closed successful&quot; New: &quot;open&quot;</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/16/2009 12:45:18
  </td>
</tr>






<tr>
  <td>
  Misc
  </td>
  <td>
  <div title="Reset of escalation time.">Reset of escalation time.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/16/2009 12:45:18
  </td>
</tr>






<tr>
  <td>
  Move
  </td>
  <td>
  <div title="Ticket moved into Queue &quot;Support&quot; (6) from Queue &quot;Bonus&quot; (13).">Ticket moved into Queue &quot;Support&quot; (6) from Queue &quot;Bon&quot; (13).</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/16/2009 12:45:18
  </td>
</tr>






<tr>
  <td>
  Move
  </td>
  <td>
  <div title="Ticket moved into Queue &quot;Support::Spanish&quot; (14) from Queue &quot;Support&quot; (6).">Ticket moved into Queue &quot;Support::Spa&quot; (14) from Queue &quot;Support&quot; (6).</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="abutterweck (Anette Butterweck)">
  abk (A)
  </div>
  </td>
  <td>
  06/16/2009 17:40:16
  </td>
</tr>






<tr>
  <td>
  Lock
  </td>
  <td>
  <div title="Locked ticket.">Locked ticket.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/16/2009 17:50:03
  </td>
</tr>






<tr>
  <td>
  Misc
  </td>
  <td>
  <div title="Reset of unlock time.">Reset of unlock time.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/16/2009 17:50:03
  </td>
</tr>






<tr>
  <td>
  AddNote
  </td>
  <td>
  <div title="Added note (Close)">Added note (Close)</div>
  </td>
  <td align="center">
    <a href="https://otrs.mybet.com/otrs/index.pl?Action=AgentTicketZoom&amp;TicketID=288737&amp;ArticleID=608556" target="_blank">x</a>
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/16/2009 17:50:06
  </td>
</tr>






<tr>
  <td>
  StateUpdate
  </td>
  <td>
  <div title="Old: &quot;open&quot; New: &quot;closed successful&quot;">Old: &quot;open&quot; New: &quot;closed successful&quot;</div>
  </td>
  <td align="center">
    <a href="https://otrs.mybet.com/otrs/index.pl?Action=AgentTicketZoom&amp;TicketID=288737&amp;ArticleID=608556" target="_blank">x</a>
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/16/2009 17:50:06
  </td>
</tr>






<tr>
  <td>
  Unlock
  </td>
  <td>
  <div title="Unlocked ticket.">Unlocked ticket.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="vsola (Violeta Chauvell)">
  fnord (VioC)
  </div>
  </td>
  <td>
  06/16/2009 17:50:06
  </td>
</tr>






<tr>
  <td>
  StateUpdate
  </td>
  <td>
  <div title="Old: &quot;closed successful&quot; New: &quot;open&quot;">Old: &quot;closed successful&quot; New: &quot;open&quot;</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/17/2009 01:10:42
  </td>
</tr>






<tr>
  <td>
  Misc
  </td>
  <td>
  <div title="Reset of escalation time.">Reset of escalation time.</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/17/2009 01:10:43
  </td>
</tr>






<tr>
  <td>
  Move
  </td>
  <td>
  <div title="Ticket moved into Queue &quot;Support&quot; (6) from Queue &quot;Support::Spanish&quot; (14).">Ticket moved into Queue &quot;Support&quot; (6) from Queue &quot;Support::Spa&quot; (14).</div>
  </td>
  <td align="center">
    -
  </td>
  <td>
  <div title="root (Admin OTRS)">
  root (Admin OTRS)
  </div>
  </td>
  <td>
  06/17/2009 01:10:43</td></tr></tbody></table><br></div><br><br><br>The
interesting thing is happening at 1:10 at night: all tickets that
re-appear have a reset of escalation time very probably because of some
cronjob or something like that.<br>
Does anybody know how to fix that bug?<br><br>Thanks in advance<br><font color="#888888">Ivan</font>