Please note that you're using an old OTRS version, we released the 3.x series in November last year. You really should try that instead, it's much nicer.

If you find it too much work to install OTRS either sign up for http://otrsondemand.com or hire us to do it for you. Turnkey at this point is just a great way to try out an old version of OTRS; and apparently it has some other issues too, now.

--
Mike

On Fri, Jun 24, 2011 at 09:41, Nils Leideck <nils.leideck@leidex.net> wrote:
Hi Robert,

both files have to be writeable by the webserver.

Cheers, Nils

On 24.06.2011, at 07:46, Robert Woodworth wrote:

Please take a look at this and tell me if there is any way to recover.

I think I bricked my install.

 

I installed the Turnkey Linux OTRS appliance.

It seemed to install OK.

Connecting to the admin dashboard was a pain because this system didn’t follow the documentation but I got around that.

 

My problems started when I started troubleshooting why mail wasn’t arriving and opening tickets.

 

I noticed an error about bad permissions on "/usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm"

This turned out to be a link to /var/lib/otrs/Config/ZZZAuto.pm and the target wasn’t there.

I thought I would be brilliant and just touch the file and copy the permissions from

/var/lib/otrs/Config/ZZZAAuto.pm

 

Suddenly, when I clicked on the Admin icon on the webpage I got:

[ OTRS ]


Error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

Comment:

Bug Report:

Traceback:

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 05:43:21 2011

Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

Traceback (1230): 
   Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300
   Module: Kernel::Modules::AdminInit::Run (v1.13) Line: 50
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

 

Undoing what I did has not fixed anything.

Is there ANY hope of recovery ?

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-- 
Nils Leideck
http://webint.cryptonode.de / a Fractal project


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