
18 Feb
2012
18 Feb
'12
7:38 p.m.
Hello, Is it possible to spend a "relative" pending time in filters for fields such as "X-OTRS-State-PendingTime"? For example, for tickets auto-filtered into a certain queue, I would like them to have an automatic reminder set up to remind in exactly 3 days, or 72 hours. How can I do this? Kris