We are currently evaluating OTRS. I was wondering if any of the current users are allowing their customers to manage their own tickets – view status and history. Everyone I have seen so far is only receiving submissions via a form and replying via email. I believe OTRS has this functionality, but I haven’t seen anyone using it. If an OTRS user is utilizing the customer interface, please direct me to your support site. I would like to see what the OTRS solution looks like from the customer’s perspective. Thanks for your help.
Travis Murdock
Cloudmark
415-543-1220 ext. 207 - work
650-740-6055 - cell
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