Got it : it's an agent-preference. Is it possible to force this for all agents ? Ionel Le 29 oct. 2010 à 13:51, Ionel GARDAIS a écrit :
Hi,
Thanks to the example file, I've configured GenericAgent.pm to send Escalation mails :
'send escalation notifications' => { Escalation => 1, New => { Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission', }, },
I was saw that there were preconfigured agent notifications for "New Ticket".
I use the browser to configure New ticket agent notification but : - this does not use the predifined notification - it is declared another way than the escalation notification
Question is : how to declare a "New Ticket notification" inside GenericAgent.pm ? Will 'send new ticket notifications' => { Status => ['new'], New => { Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission', }, },
Do the trick ?
Thanks, Ionel
-- Ionel GARDAIS IT Team manager
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs