Re: [otrs] Timezone setting

Hi , i am also using OTRS in India & Server in USA. It is displaying the time correctly(Local Time) but in the Admin->System log, Logs are showing the time in GMT. whats the reasons ! please suggest. -- regards: Amanpreet Singh On Wed, Jun 10, 2009 at 12:31 PM, wrote:

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Today's Topics:

1. Re: RES: New Ticket Notification (James Burk) 2. Age of Closed Tickets (Sripathi Ramadurai) 3. Timezone setting (Arlene Wu) 4. Re: Timezone setting (Jeffery Chen Fan) 5. Resolved Re: installation on FreeBSD Jail (Jerais A. Al-Jeraisy)

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Message: 1 Date: Tue, 09 Jun 2009 11:20:29 -0400 From: "James Burk" Subject: Re: [otrs] RES: New Ticket Notification To: "User questions and discussions about OTRS." Message-ID: <4A2E457C.29C7.002A.1@dornc.com> Content-Type: text/plain; charset=UTF-8

Thank you Maur?cio, I believe this is exactly my problem. I had highlighted the queues in our system environment but forgot to do this again when we migrated to acceptance.

Best regards,

Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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Maur?cio Ramos 6/8/2009 3:07 PM >>> Hi, I don?t know if your case is like the one we had but we also had to log with our agents and go to their preferences and select the queues from "My Queues" listbox (making them "blue" - selected). The queues we configured for them all appear in the listbox but in fact the agents will only be able to receive messages regarding that queue after selecting them again.

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De: otrs-bounces@otrs.org [otrs-bounces@otrs.org] em Nome de James Burk [James.Burk@dornc.com] Enviado: segunda-feira, 8 de junho de 2009 14:30 Para: User questions and discussions about OTRS. Assunto: [otrs] New Ticket Notification

Hello all.

I have a problem where all of my Agents do not get an email notification when a new ticket is created for their queue. All agents have their preferences properly set to receive email. And there doesn't seem to be any logic for why the two agents that do receive them are selected. Any thoughts?

Best regards,

Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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Message: 2 Date: Tue, 9 Jun 2009 15:55:30 -0700 From: Sripathi Ramadurai Subject: [otrs] Age of Closed Tickets To: otrs Message-ID: <3776fa9d0906091555m7dd22e3bp1f9f655b16f3dbfb@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1"

Hello, We have started to use the OTRS system and have a problem with the Age of tickets. Once a ticket is closed successfully, the aging does not stop. Any way we can have the age stop on closed tickets?

Any help is appreciated.

Sri