Hi,
I've not tested that case but it should be possible to do what you want.
Do you use an email with a X-OTRS-FollowUp-State header ? Do you set
the ticket number in the subject ?
You can also use the SOAP web service.
2008/6/5 olivia hime
Hi,
My company uses OTRS version 2.2.5. I have to close tickets from a remote application and i don't know how to proceed. I tested X-OTRS Header but unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket if i know its number with a simple mail ?
In advance thank you for your help. Best regards.
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