Hello, I'm a newbie on linux. I have SuSE 8.0 and OTRS 0.5 Beta7. First everything looks OK including sending e-mails via otrs but receiving is a problem. I have an pop3 account at my provider so I edit /opt/OpenTRS/.fetchmailrc but nothing happen. So I made a copy of it to /root and started fetchmail manual. All mail are feched in the RAW queue. But every hour the same mails are new again in RAW queue with new ticket#. Later, after reading maillistarchive, I edit /opt/OpenTRS/var/cron/fetchmail removing the comment and removing
/dev/null. Then I did rcotrs start-force
OK, the job is working now - every 5 min a root mail apperars. Everything seemed OK. But sometimes old mails appear with new ticket#. One example is: I close a ticket. Later I got a mail for this ticket#. The queue has follow up enabled. The mail appears with new ticket# an when I search for the old ticket# the new mail is attached to the old ticket to. But the ticket is only availible via search. And real new ticket give no auto reply even I tell it the system. Mostly new tickets# for old mails appear after rcotrs start-force. What is the possible error in my config? regards Volker