[otrs] How is FAQ used? FAQ help suggestions

I would like to add FAQs but I can not see how to do this in otrs or in the faq.pl site. How can I promote a ticket answer to faq? how are you fellas using FAQ? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support