[otrs] how to compress ticket age as printed?

9 Jul 2003

      Hi all,

I'm trying to figure out where the ticket age, as display on queue or
open tickets pages, are created.
I'd like to compress the format from something like "1 day 5 hours 3
mins" to something smaller like "1d5h3m".

Any help appreciated.

Bill Pier
eBuilt, Inc.
Costa Mesa, CA, USA