14 Jan
2008
14 Jan
'08
11:57 a.m.
It might have one of these options: New ticket Possible Reject
What is possible used for?
It decides what happens when a customer decides to post a follow-up email to a closed ticket. New Ticket: - A new ticket will be created Possible: - The closed ticket will be re-opened. Reject: - It is not possible to post follow-up referencing a closed ticket number. -- Lars