You can print a ticket and email the pdf, but attachments are a bit different.<br><br><div class="gmail_quote">On Fri, Nov 18, 2011 at 2:39 AM, claude <span dir="ltr">&lt;<a href="mailto:pref-otrs@haute-garonne.gouv.fr">pref-otrs@haute-garonne.gouv.fr</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi,<br>
<br>
I would like to know if it&#39;s possible for one agent to bounce or forward all ticket&#39;s history and attachments to external address  ?<br>
<br>
Thanks and regards ,<span class="HOEnZb"><font color="#888888"><br>
<br>
Claude<br>
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