That is great but I cannot find a way to send the reply using the GenericAgent job. Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Elias Probst Sent: Wednesday, May 23, 2007 6:15 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] automatic reply and closure on ticket move Create a GenericAgent job which looks for open tickets in the target queue. I think this is the easiest way implementing it. Regards, Elias P. On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote:
Does anyone has an idea on how to automatic reply and close the ticket when moved to a specific queue? Thanks,
Daniel
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-- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"