I forgot to mention:<br><br>When I closed out some of the test tickets I DID get a State Change notification to the &quot;customer&quot; address from which I sent the original email.&nbsp; So I get New Ticket notifications to the agent, State Change Notifications to the customers, but I don&#39;t get the New Ticket notification to the customer which should contain the user id and temporary password.
<br><br>Thanks!<br><br>