The configuration is as follows: Opciones de Configuracion: Ticket -> Core::TicketFreeText TicketFreeKey1: Define the free key field 1 for tickets. With this setting you can define an new ticket property. Llave Contenido TicketFreeKey1::DefaultSelection: The default selection of free text field 1 if more then one option is defined. (Default: ) TicketFreeText1: Define the free text field 1 for tickets. It's a new ticket property. Llave Contenido TicketFreeText1::DefaultSelection: The default selection of free text field 1 if more then one option is defined. (Default: Notebook
From: nils.leideck@leidex.net Date: Wed, 2 Mar 2011 17:08:35 +0100 To: otrs@otrs.org Subject: Re: [otrs] Create new item in agent intreface
Dear Juancho,
can you post you configuration details?
Cheers, Nils
On 02.03.2011, at 16:08, Juancho - wrote:
Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field. Any suggestions?
From: nils.leideck@leidex.net Date: Tue, 1 Mar 2011 20:23:52 +0100 To: otrs@otrs.org Subject: Re: [otrs] Create new item in agent intreface
Dear Juancho,
TicketFreeTextFields are for the Customer AND the Agent interface.
1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig)
On 01.03.2011, at 20:13, Juancho - wrote:
Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification.
Is there an option to do that????? The freetext one seems to be just for customer interface!
— Nils Leideck http://webint.cryptonode.de / a Fractal project
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