20 Dec
2011
20 Dec
'11
7:32 p.m.
On 19.12.2011, at 07:11, ravi shanker wrote:
In change module,in involved persons sections i tried adding agents to CAB ,though auto populate feature is displaying agents available whenever i select them the CAB is always blank.. This is the issue i was facing.
You need to click on “Add to CAB” after select the customer/agent cab member.
Also what is importance of having CAB in change management,i mean i don't see any approval for CAB.If you have tried this please let know
There is no CAB approval function in the current version of OTRS ITSM. You might implement this by using several Change-Workorders. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project