I checked the permissions on c:\program files\otrs (which would, I assume, be OTRS_HOME) but nothing.
I'm running OTRS on Windows (so it's actually a small miracle I've gotten the script to run as far as it has.) so it's not running from /opt/otrs. Could that be my problem?
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Wednesday, May 08, 2013 6:30 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] backup.pl password error
it could be possible that OTRS_HOME isn't accessible from the current user, or you're running it from other than /opt/otrs>
On Wed, May 8, 2013 at 9:05 PM, Johnson, Shannon wrote:
Hello,
I am trying to get the backup.pl script to run, but am running into an error when the script attempts to run mysqldump:
"Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 'otrs'@'localhost' (using password: YES) when trying to connect"
I have checked the settings in Kernel/config.pm - tried both typing the correct password in directly and also pasting the "crypted" password (obtained using otrs.CryptPassword.pl) - but to no avail.
I can successfully run mysqldump.exe directly using the same command the backup.pl script seems to want to generate:
mysqldump -u otrs -p######## -h localhost OTRS > c:\otrs_backups\databasebackup.sql
It's as if the backup.pl script isn't actually consulting Config.pm for the database password or something. I'm stumped.
Help, please?
Thanks in advance,
Shannon
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