Customers never stop asking for more.. That's a great opportunity to improve the products but when improving things may get too complex to manage.. My otrs is just out of my controls.. Now because of my modifications even on kernel files i will not be update my product to newer version or the upgrade will be really hard to handle.

Think about it twice , you are the admin , they are not.

They will be pleased for a second then puff.. they'll forget and start asking for more more and more..

My otrs is just even raising a ticket to a manager and gets approval from cellular phone and the manager replies it with APPROVED and sends a message.. and the ticket state is turned into approved..

Fantasies never end..

On Tue, Jan 19, 2010 at 4:30 PM, Martignier, Philippe <philippe.martignier@wipo.int> wrote:
Thanks for your reply ...

I agree with you!

I pass your response to my users .)

Cheers

Philippe

World Intellectual Property Organization Disclaimer:

This electronic message may contain privileged, confidential and
copyright protected information. If you have received this e-mail
by mistake, please immediately notify the sender and delete this
e-mail and all its attachments. Please ensure all e-mail attachments
are scanned for viruses prior to opening or using.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/