No, graph option is working only for option ( Trace system activities (Replacement of old bin/mkStats.pl), but when i try to generate for for remaining two ( New created tickets for each queue in selected month) & (Overview of the tickets in queue at the end of this month). i.e gives error message:- [ Stats ] [ New Tickets ] Year Month Graph Size Format New created tickets for each queue in selected month. [ Ticket Overview ] Year Month Graph Size Format Overview of the tickets in queue at the end of this month. Error message:- Software error: Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342. For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error. It is giving error message , when format type is graph, for print format it is working fine. Thanks Ravi Ahuja Victor Rodriguez Cortes wrote:
On 26 Jul 2005 at 15:38, Ravi AHUJA wrote:
GD has been configured properly as for option ( Trace system activities (Replacement of old bin/mkStats.pl) stated below, it is working fine & i have also checked with $OTRS/bin/otrs.checkModules , it shows me all modules of GD installed.
If I understand correctly, it's working now...
To add to this , how to select for diff queues, as we have no of queues configured.
From this i meant, that i have so many queues for e.g, one is as Software installation, Web, Hardware support & so on, then how these queue will get reflected at graph option.
Well... you can't. All queues will be graphed in the same graph using different colors. At least for v1.3.2. I don't know if v2.0 has any improvements in this area. There's some people working on this area, read this thread:
http://www.mail-archive.com/otrs@otrs.org/msg07580.html
Thanks Ravi Ahuja
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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