Following from my last e-mail does anyone have escalation
working within their OTRS system successfully.
Need to implements different levels of SLAs and appropriate escalation
notifications.
I.E. if a ticket not responded to in a set time then higher
level notified.
Would appreciate any help or assistance on this one
Many thanks
Gary
Kilmister, Data Centre Manager, IFL
Email:
gary@internetf.co.uk
T:
+44 (0)161 275 1100
D:
+44 (0)161 275 1107
F:
+44 (0)161 209 8427
www.internetf.co.uk
~~
Business Class Data Centres ~~
IFL
is a trading name of Internet Facilitators Limited.
Registered
office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company
No. 3342636