Following from my last e-mail does anyone have escalation working within their OTRS system successfully.

Need to implements different levels of SLAs and appropriate escalation notifications.

I.E. if a ticket not responded to in a set time then higher level notified.

 

Would appreciate any help or assistance on this one

 

Many thanks

 

 

Gary Kilmister, Data Centre Manager, IFL

 

Email: gary@internetf.co.uk

T: +44 (0)161 275 1100

D: +44 (0)161 275 1107

F: +44 (0)161 209 8427

 

www.internetf.co.uk

 

~~ Business Class Data Centres ~~

 

IFL is a trading name of Internet Facilitators Limited.

Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636