Re: [otrs] tell me about OTRS

On Fri, 23 Nov 2007 11:48:59 +0100, Gopi Krishna wrote:

hello.. can anyone tell me or explain about OTRS system.. How to create users, groups? How to send mails / phone tickets and receive them/

Have you had a look at: * http://doc.otrs.org/2.2/en/html/ (OTRS 2.2 - Admin Manual) * http://doc.otrs.org/2.2/en/html/c24.html (Chapter 1. Basics about trouble ticket systems) If you explain what you did not understand in the above mentioned documentation, it would be easier for us to help you. -- Stein Erik http://www.berget.org/