Hi Mario, I had the same question to the OTRS guys some days ago. The answer was, there will be a FAQ module with the release of OTRS version 2.4.1 which is planned for mid of June. I also tried to install it and the only chance to come around this is to use a CVS version and build the module by hand (with the new framework 2.4 dependency). I did not finish this yet, but this is the way how I’m trying it the next days when I can spend my time on this again. Cheers, Patrick -------------------------------------------------------------- iBrams ∙ Integrated Brand Management Solution: http://www.ibrams.com/ mailto:p.schulz@ibrams.com, phone: +49 (0) 69 405 66 93 51 Geschäftsführer: Andreas Michalski - AG Frankfurt, HRA 44435, Sitz Frankfurt From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marchesi Mario Sent: Wednesday, June 24, 2009 1:04 PM To: otrs@otrs.org Subject: [otrs] FAQ module 1.5.4 Dear all, I’m using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package Manager fails with the following error Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.3.x;) does not match your Framework (2.4.0 beta3)! Please someone can tell me if FAQ module is supported on OTRS 2.4.0 ? Thank you in advace for your help Regards Mario Internet Email Confidentiality Footer ******************************************************************************************************************************************** La presente comunicazione, con le informazioni in essa contenute e ogni documento o file allegato, e' rivolta unicamente alla/e persona/e cui e' indirizzata ed alle altre da questa autorizzata/e a riceverla. Se non siete i destinatari/autorizzati siete avvisati che qualsiasi azione, copia, comunicazione, divulgazione o simili basate sul contenuto di tali informazioni e' vietata e potrebbe essere contro la legge (art. 616 C.P., D.Lgs n. 196/2003 Codice in materia di protezione dei dati personali). Se avete ricevuto questa comunicazione per errore, vi preghiamo di darne immediata notizia al mittente e di distruggere il messaggio originale e ogni file allegato senza farne copia alcuna o riprodurne in alcun modo il contenuto. This e-mail and its attachments are intended for the addressee(s) only and are confidential and/or may contain legally privileged information. If you have received this message by mistake or are not one of the addressees above, you may take no action based on it, and you may not copy or show it to anyone; please reply to this e-mail and point out the error which has occurred. ********************************************************************************************************************************************