[otrs] RE: [indysoft] otrs digest, Vol 1 #212 - 14 msgs

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2) The emails do not seem to be intepreted correctly by our Outlook clients. I think the headers of emails are being mis-read by the client apps. Normally I would see something like this in the window view: (--- between these being the graphical header view of the email)

----------------------------------------------------- To: charlest@indysoft.com From:otrs@indysoft.com Subject: OTRS-Admin Info! Cc: ----------------------------------------------------- This is a test

Instead the To and Subject fields are blank and the email body consists of this:

X-Mailer: OTRS Mail Service (1.20) X-Powered-By: OTRS - Open Ticket Request System (http://otrs.org/) Message-Id: Bcc: Date: Tue, 25 Feb 2003 09:28:15 -0500 Subject: [indysoft] OTRS-Admin Info! X-Text-Classification: indysoft

This is a test

Any idea what might be causing this?

It seems you have POPFile installed. Try deactivating it ftm and look what happens. If not, try setting the POP3-Account to "not trusted" - OTRS Headers won't be used anymore (http://localhost/otrs/index.pl?Action=AdminPOP3). Let us know if it works.

What is ftm, For The Moment? By disabling do you mean set it as invalid-temporarily? I set the POP3 to trusted, then not trusted. Neither solves the issue. Let me give a bit more detail on what I'm seeing in each case as I've noticed a few issues around this and am not sure where the ultimate problem rests. 1) Incoming mails to the POP3 work for Trusted/Not Trusted, they are assigned case numbers 2) An Autoresponder for my Incoming Mails Queue sends mail to exim where it hangs and is never delivered. The exim -bp gives a message id followed by ***spool format error: size-991*** This only happens when Autoresponders are generated for cases sent in by email 3) Web posted cases work with the Autoresponder, the result is jumbled headers though 4) Sending the standard empty message reply to a ticket number originally generated by web post or email results in delivered mail but with the jumbled headers and blank To:CC:Subject: fields as noted in the previous post. 5) Here's the head scratcher... If I add a CC to an empty answer the To: recipient is jumbled but the CC recipient is perfect. The CC version is the way all the jumbled ones should be. That's it in a nutshell. CT