Hi, I would like to know how is the flow of the work order of ITSM 2.0.2?<div>How does it work? Thank you! <img src="cid:330@goomoji.gmail" style="margin-top: 0px; margin-right: 0.2ex; margin-bottom: 0px; margin-left: 0.2ex; vertical-align: middle; " goomoji="330"></div>