Re: [otrs] re-opening tickets

pri pri wrote:

i am using otrs on windows small business server 2003. i would like to know if its possible to re-open closed tickets. if so how can i do it??

Perform an action like sending a reply and set the next status to a non-closed status. You might be able to configure whether re-opening tickets is allowed or not, I don't remember at the moment. Nils Breunese.