On 14.07.2010, at 21:44, Martin Waichman wrote:
I`m trying to configure an OTRS instance, but i need to send the notification to the user via Mail and SMS, I have an address to send the email to SMS, but I can`t find how to configure one user with two address.
Someone made this kind of configuration ??
In the current version of OTRS you do not have this option as a native option - like email1, email2, etc…
You could try - as a quick and dirty workaround - to just fill the email field with two email addresses separated by comma.
This does work but you definitively have to test the ticket creation process on your installation (by phone AND incoming email).
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com