About reporting...
I had a lot of problems with the stats provided by OTRS. I used a reporting tool (infomaker) which solved all my problems even in very comlicated queries.
I suggest you do the same
________________________________
Από: otrs-bounces@otrs.org εκ μέρους Cyber-Ultra SG
Αποστολή: Δευ 19/3/2007 9:17 πμ
Προς: otrs@otrs.org
Θέμα: RE: [otrs] 3 questions about: stats per user,per agent and about email notification
Hello,
Nobody can help about the questions below ?
thx
________________________________
From: Chris
Reply-To: "User questions and discussions about OTRS.org"
To: otrs@otrs.org
Subject: [otrs] 3 questions about: stats per user,per agent and about email notification
Date: Wed, 7 Mar 2007 12:43:16 +0000 (UTC)
>Hello,
>
>I have 3 questions:
>
>How to have stats with number of tickets (closed or still open) and time
>accounting per customer (all tickets are open via Phone Ticket) ?
>
>Same question about agent ?
>
>About notification: when I open a phone ticket with "pending reminder", I get
>an email after the pending time: works fine except that the message comes with
>few minutes of delay.
>
>When I want to set an open ticket to pending state, I do not receive the
>notification after the pending date. Did I miss something in the config ?
>
>Thank you for your answerS :-)
>
>
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>Support orr consulting for your OTRS system?
>=> http://www.otrs.com/
________________________________
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