I would like to be able to allow agents to toggle showing closed tickets in the status view, as well as include the next description in a report.

I've googled and bumped around in sysconfig and have not been able to find anything definitive...

Thanks

--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110

----------------------------------------------------------------
This message was sent using IMP, the Internet Messaging Program.