Hi, I have just installed OTRS 2 and have it working in this manner. However I don't use the OTRS database backend, but hooked it into Vtiger CRM as the uses backend. From the CRM I use the users e-mail address as a unique user name, and the AccountID as CustomerID. The CRM allows you to have mutilpe users associated with a single AccountID, so then a company can have mutiple contacts and all of them then see tickets for that account. I've never tried this with 1.3.2 however. Cheers, Remek Lipinski Vires Pty Ltd rlipinski@vires.com.au Phone: 1300 885 220 Fax: 1300 885 413 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of fischer@snom.de Sent: Wednesday, September 21, 2005 5:42 PM To: otrs@otrs.org Subject: [otrs] Company Tickets Hi, we are using OTRS 1.3.2 and I want to enable the company ticket feature for the customer web frontend. I was told that tickets with the same CustomerUserID (e.g. company.org) will be displayed as company tickets and tickets with the same CustomerID (e.g. customer@company.org) will be displayed as myTickets. At the moment both are the same by default: customer@company.org But how usually the CustomerUserID of future (and old) tickets can be changed to be e.g. company.org, so that in future the company members can see all their tickets under "company ticket" ? Thank you for your help, Sven _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/