Re: [otrs] Letting customers choose a FreeText option when they createa ti cket

29 Mar 2004


      On Sunday, March 28, 2004 8:56 PM
Covert, Jake  wrote:
...
...
choosing for the customer.  Config.pm section below:
        'Focus Area' => 'Department',
'Department' => 'Department',
...
...
Now I'm trying to get this option to show up and be required when a
customer creates a new ticket.  I opened up CustomerMessageNew.dtl
<tr>
    <td>$Data{"TicketFreeKeyField1"}:</td>
    <td>$Data{"TicketFreeTextField1"}</td>
  </tr>

hth,

Robert Kehl

-- 
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388