Hello, I need to install and administrate OTRS system. I have already install 2.3.0 Beta4 on windows system to test the system (the final installation will work on Linux platform). So, I have some question about Otrs : - Is it possible to delete all tickets of a queue (for example Junk queue) [I see that is possible to remove all tickets of the database, is too much] ? - When I install FAQ (FAQ-1.4.2.opm) package nothing appear in the menu, I follow all step of "http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250" ? - I have not Online Repository source, What I need to configure to have it ? - I have some problème on PGP configuration in OTRS on windows, I need to modify perl script as follow : in otrs\Kernel\System\Crypt\PGP.pm in _DecryptPart : ... my ($FHDecrypt, $FilenameDecrypt) = $Self->{FileTempObject}->TempFile(); my ($FHOutput, $FilenameOutput) = $Self->{FileTempObject}->TempFile(); close $FHDecrypt; close $FHOutput; my $cmd="bash -c \"echo ".quotemeta($Param{Password})."|$Self->{GPGBin}--passphrase-fd 0 --always-trust --yes -d -o '$FilenameDecrypt' '$Param{Filename}' 2>&1\"
$FilenameOutput";
if (not system($cmd)) { $Self->{LogObject}->Log(Priority => 'notice', Message => "Can't run gpg decrypt command"); } open (LOG,"< $FilenameOutput"); while (<LOG>) { $LogMessage .= $_; } .... With this modification, I only manage to decrypt message. thanks a lot for your help, Best regard, Olivier