Re: [otrs] auto-login for customers

9 Sep 2017

      Hi Matteo,
Did you think about AD/LDAP integration in OTRS?
www.youtube.com/watch?v=7iAcNjIi2Bo
 Best Regards,
Sujeeva Tissaarachchi 

      From: Matteo Sgalaberni 
 To: otrs@lists.otrs.org 
 Sent: Friday, 25 August 2017, 22:14
 Subject: [otrs] auto-login for customers

Hello,

I would like to auto-login into "customer.pl" by clicking on a link on an our CRM.

I see that a quick way is it passing user/pass to the URL, but it's not a security best practice.

Should be correct to obtain a auto-login without:
- storing the password on the source system
- passing it to the URL

I searched on the documentation and found nothing. Does exist a native way to perform this or not?

Thanks

Matteo
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