10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283
10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307

I have this site redirected to https - maybe I'm somehow "doing it wrong"?  the 403 307 is a temporary redirect.  Perhaps I just can't?  I don't want users logging in w/cleartext

---

From: "Frank Thommen" <frank.thommen@gmx.net>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Wednesday, January 5, 2011 2:35:05 PM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04

Hi Jefferson,

> Getting the following error.
>
>   Forbidden
>
> You don't have permission to access /otrs/index.pl on this server.
>
> I have re-re-re-run the permissions script, still no love.  Does anyone
> have any ideas as to what I might be missing here?

What are the error messages in the webserver log?  If it's not ownership
or permissions of index.pl, then I'd guess something is/went wrong with
the webserver configuration.

frank
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--


Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us