On Friday, May 07, 2004 9:33 PM
Daniel Seifert
Am Fr, den 07.05.2004 schrieb Robert Kehl um 16:52:
The previous reply from me had to wait 4.5 days (mail received on 29.04.2004 14:18:08, reply sent 04.05.2004 15:00:18), but during these 4.5 days the ticket did NOT unlock! Just this night, after less than 10 hours, it did.
Which were those 5000 hours, weren't they?
I don't think so. 5000 minutes is just 3.5 days, this wouldn't make sense as it waited 4.5 days before. It may be the 7000 minutes, this would fit (but this is the escalation timeout).
Nonetheless it doesn't make sense that it gives a timeout at all. OTRS should calculate the timeout from the last email received, not from some random earlier one.
Ack. What we's need were the whole history of the offending ticket alongside its contents. May you forward a mitigated version to me via PM alongside any additional information that weren't suited for a public ML.
Please let me know whether I should file this as a bug.
Still thinking about the bug/feature thing...
If I were to bet money on it, I would put it on bug ;-)
Won't take it, just bein' curious: What bet to place? Bear: Wouldn't guess which side you're on atpit, though... ;} Well, we'll see, won't we? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388