Hello, This should not happen, because if you close a ticket it's status is no longer "pending reminder". I've just closed (succesfully) one ticket that was "pending reminder", let's see if I receive any mail reminding me about it. The cron job has been executed and I didn't received any more mail about that ticket! ;) In the search section, look for that ticket and be sure that the status is set to "Closed". Bye! On 20 Apr 2005 at 15:06, Philippe Roth wrote:
Dear All,
We are experiencing a problem with pending tickets which are now closed :
- Reminding emails are still sent to technicians after these tickets are closed...
How could we cancel this?
Many thanks in advance, Philippe Roth
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---