Re: [otrs] Customer ticket screen [Urgent]

27 Oct 2009

      That also is a good idea and not one I've looked into previously.

What version was it added in?

________________________________

From: otrs-bounces@otrs.org on behalf of Marco Vannini
Sent: Tue 27/10/2009 7:25 PM
To: sarper.saridal@gmail.com; User questions and discussions about OTRS.
Subject: Re: [otrs] Customer ticket screen [Urgent]

If this is just for queue what about  

CustomerPanelOwnSelection: 
Here you can insert the Queues, which the customer can select in the Customer-Interface

in sysconfig   Ticket -> Frontend::Customer::Ticket::ViewNew ?

On Tue, Oct 27, 2009 at 8:43 AM, Sarper SARIDAL  wrote:

	Hi James,

	Can you please point me to which file to edit.

	and / or send me the code for it.

	I don't want other queues (TO) field to be selected by customers but while doing that :

	 i don't want to change the queue types from users to admin so they don't see it. That's not what i want.

	 I just want to force them to have one option by default in the TO field and your way of solving seems to be the only way.

	Thanks & Regards,

	Sarper

	On Tue, Oct 27, 2009 at 12:27 AM, James Morgan  wrote:

		To answer your first question I simply modified the template for that page to change the combobox to have only one option rather than retrieving from the database.

		From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sarper SARIDAL
		Sent: Tuesday, 27 October 2009 2:59 AM
		To: otrs@otrs.org
		Subject: [otrs] Customer ticket screen [Urgent]

		Hi all,

		Is it possible to disable the TO field while creating a ticket?

		Or set it as a predefined field and not allow users to change... (hashed field)

		2 nd question is it possible to set service type field to a MUST field.

		It is really urgent for me if someone has an answer or a workaround solution it will be great!

		Sarper

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