On Friday, February 27, 2004 7:53 PM
L. Mark Stone
Today we went to create a new ticket by using the "Compose Email" button from within OTRS, and we got an error "Can't write /opt/otrs/var/log/TicketCounter.log: Permission denied".
Two questions: 1. What should the permissions on this log file be?
chmod 664 $OTRSDEST/var/log/TicketCounter.log To prevent you from this in future, use SetPermissions.sh as follows bin/SetPermissions.sh otrs wwwrun www wwwrun www
2. Any recommended "best practices" for monitoring OTRS via Nagios?
Sorry, not at current, but if you'd like to provide something later on, it'd be fine. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388