Hi Rui,
notifications only works for the selected queues, so you sholud also select
1 or more queue from the MyQueues box
Gabriele
----- Original Message -----
From: "Rui Lopes"
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
Hi,
I'm installing OTRS for the first time (using 2.2.0rc1), and so far its been a nice experience!
I have a question, though... How can I receive notifications (an email) when a ticket (either by email, or custumer.pl) is created or when a customer sends a follow up?
I though this was a matter of setting the following user preferences to "Yes":
New ticket notification Follow up notification
But it didn't do the trick, what I'm missing?
I see no errors on the log, so I'm a bit loss here.
BTW, is there an IRC channel about OTRS?
TIA!
Best regards, Rui Lopes -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
iD8DBQFGhSBag6ss8INEYd4RAtaeAKCfGcIMplXMnBg2dJe/33es5LkrGACgg7o6 nTt7o+97mZtnIFL1XkZPbX4= =E6kR -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/