I was able to send out the address that goes to the "customer" when they recreate a new ticket, but how do I adjust the "sender" address on notifications sent to agents? What it is under on the sysconfig gui? Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783 dan.metcalf@wbisp.com support: support@wbisp.com
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brett N Sent: Friday, April 21, 2006 12:43 PM To: otrs@otrs.org Subject: [otrs] Scraping data from email ticket submission into TicketFreeKey
Hello, I'd like to know if there is a way to scrape the email for a regex pattern and take the result into TicketFreeKey?
So my email might have in it:
Order: 28347284 Priority: high Due Date: 12/04/2006
I'd like to put this data into TicketFreeKey or into relevant fields.
Any ideas? I can't find a way to do it... I know there are ways to do some of this with custom headers, but that's not so practical.
Thanks, Brett
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.4.4/320 - Release Date: 04/20/2006
-- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.4.4/320 - Release Date: 04/20/2006