Hi, On 16.04.2010, at 11:43, Sebastien Bory wrote:
it’s possible to have 1 or some customer in more 1 company ? I try to explain. I have 10 agencies and each customer have their company ID (IT Paris, IT Lille, IT Luxembourg, ….) So each customer in Paris see all ticket for our company, that work fine. But my boss when he log on the customer interface want to see all ticket for group company (Paris, Lille Luxembourg,….) actually he just see the ticket of Paris . It’s possible? And if it yes how I can do that
search for CustomerIDs on the mailing archives and you will feel like reborn .. .there are tons of dicussions and explainations how to do this ;-) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project