Re: [otrs] Sending answere to customer

Hi Jean, Just set Frontend::RichText to No. You can find it under Admin > SysConfig > Framework > Core::Web. -- Mike On Tue, Aug 17, 2010 at 12:48 PM, Jean BROW wrote:

Hi,

When we sending answere to customer we often copy information from our CRM system. the problem is the HTML felt in OTRS when we copy/paste. How can I get "OTRS" like the old days? Only plain text?

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