In sysconfig search for ViewOwner, then you can enable all the fields you want, notice that SLA is Service dependant, so you might need to enable both. Also, you can make it mandatory for both options.


Ticket -> Frontend::Agent::Ticket::ViewOwner



Best Regards 

2016-10-27 12:23 GMT-06:00 Hugo Cosme <hugutux@gmail.com>:
I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?


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