On Sat, Mar 28, 2009 at 9:02 AM, Luca Maranzano
<liuk001@gmail.com> wrote:
Hi all,
we are using OTRS 2.3.4 and we are very happy with it!
We are in the need to generate a report with the following data:
- For all the ticket of the last month in a particular Queue:
- date and time of creation time
- subject of the ticket
- date and time of closing time
- operator who worked on the ticket
- (if possible) time elapsed between open and close time
We have tryed the Stat module but without success.
Is it possibile or is it necessary to query directly the Database?
Thank you in advance.
Kind regards,
Luca
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