Hi, I created four new states called "progress-25%", "progress-50%", "progress-75%" and "progress-90%". Now, when I close successfully (or not) a ticket, it appears as "opened". If I check its "history" I can see this: [...] Old: "progress-90". New: "%closed successful" [...] So it seems that "%" is parsed badly so OTRS doesn't recognize that ticket as closed and, then, it continues appearing as "open" (or "progress"). I have created four new states called "progress-XX" without "%"; executed a generic agent for changing from "progress-XX%" to "progress-XX" and, then, from "progress-XX" to "closed succesfully", but tickets continue appearing in menu "Tickets --> Status view" in "Opened Tickets" althought in ticket properties you can see "Status --> closed succesfully" Please, help!!! What can I do for solve this configuration problem? Thanks!!