Hi S,<div><br></div><div>There is a good tool named otrs-manager (<a href="http://tokaware.com" target="_blank">tokaware.com</a>) that we were promised to have a release 0.6 a long time ago but the old one (0.54) does some of the stats that you need.</div>


<div><br></div><div>PS: does enyone knows if people at tokaware still exists or has news on them ?</div><div><br></div><div>MV<br><br><div class="gmail_quote">On Fri, Dec 24, 2010 at 6:28 AM, shrikant k <span dir="ltr">&lt;<a href="mailto:shrikant.k1986@gmail.com" target="_blank">shrikant.k1986@gmail.com</a>&gt;</span> wrote:<br>


<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>hello all,</div>
<div> </div>
<div>                I  am facing some problem in generation of stats as my boss want to show the performance in stats. I wanted to generate a stat which shows  numbwer of tickets in each queue,number of ticket closed in each queue,number of ticket escalated in each queue,</div>




<div>and number of ticket crossed the solution time in each queue</div>
<div> </div>
<div>looks similar  like this</div>
<div> </div>
<div>               total number of tickets | closed |escalated | number of tickets expired solution time</div>
<div>queue1</div>
<div>queue2</div>
<div>queue3</div>
<div> </div>
<div> </div>
<div>any help in generating such kind of stats</div>
<div> </div>
<div>thanks &amp; Regards</div>
<div>shrikant</div>
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