Hi, I&#39;ve been searching the archives here and reading the documentation, haven&#39;t found answer to this problem yet. Everytime this job is run out of cron:<div><br class="webkit-block-placeholder"></div><div>10 * * * * $HOME/bin/otrs.cleanup&nbsp;
</div><div><br class="webkit-block-placeholder"></div><div>We have a lot of tickets that are already in otrs duplicated. We have commented out that cron job for now, but I&#39;m trying to determine 1) why the duplicates and 2) is this job really needed?
</div><div><br class="webkit-block-placeholder"></div><div>The otrs.cleanup job makes a call to Postmaster.pl, and it runs through our otrs/var/spool directory for emails to cleanup. The output from otrs.cleanup looks like this:
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<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">&nbsp;Checking otrs spool dir...&nbsp;</p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">&nbsp;&nbsp; Starting otrs PostMaster... (/opt/otrs//var/spool/1) failed.</p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">&nbsp;&nbsp; Starting otrs PostMaster... (/opt/otrs//var/spool/10) (remove email) done.</p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">&nbsp;&nbsp; Starting otrs PostMaster... (/opt/otrs//var/spool/100) (remove email) done.</p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">&nbsp;&nbsp; Starting otrs PostMaster... (/opt/otrs//var/spool/101) (remove email) done.</p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">&nbsp;&nbsp; Starting otrs PostMaster... (/opt/otrs//var/spool/102) (remove email) done.</p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">
<br class="webkit-block-placeholder"></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">Nothing really conclusive to me there.&nbsp;</p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">
<br class="webkit-block-placeholder"></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">Any ideas on why we might be getting the duplicate tickets when this runs?</p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">
<br class="webkit-block-placeholder"></p><p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Times New Roman">Thanks!</p>
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