9 Dec
2006
9 Dec
'06
9:51 a.m.
Good Morning for all friends! When I upgrade my OTRS system from version 2.0.4 to version 2.1.3 I have this problem when I create a new ticket in Customer Interface: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Dec 9 07:34:26 2006 Message: Need TicketID! Traceback (30400): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12) Line: 285 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16) Line: 695 Module: /var/www/otrs-2.1.3/bin/cgi-bin/customer.pl (v1.37) Line: 47 Somebody now how can I fix this error? My system database base is Postgres! Regards, -- -------------------------------- Marcos Mina Kamada